Accessibility statement

This is the accessibility statement for West View Surgery.  This statement was prepared using the GP white label website, run by NHS England. This website models the same content and code as the GP white label site

Information in different formats

If you need information in a different format like large print or Braille, please ask us by:

  • Email: bswicb.westviewsurgery@nhs.net
  • Phone: 0117 9376835

We will answer as soon as possible

Reporting problems

If you find any problems not mentioned in this statement, or if you think we are not meeting accessibility requirements, please let us know by:

  • Email: bswicb.westviewsurgery@nhs.net
  • Phone: 0117 9376835

Making a complaint

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018, known as the "Accessibility Regulations".

If you contacted us to report a problem with this website and you are not happy with the way we responded, you can contact the Equality Advisory and Support Service (EASS).

Technical information

NHS England is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standard, due to the non-compliances and exemptions listed below.

Non-accessible content

The content listed below is non-accessible for the following reasons.

Non-compliance with the accessibility regulations

We know about the following areas where the website does not meet accessibility standards and we have a plan to address each of them.

Navigable 

  • "Find out more", "Click here", "here", "link" etc are used as both the visible and programmatic link phrase for a link on the "Medical services and clinics", "Privacy policy" and "How we use your information (GDPR)" pages. Links that don't adequately convey their purpose can make it difficult for people who use a screen reader to identify the direction of the link, unless they specifically backtrack and read around the link to ascertain its context. This fails WCAG 2.2 Success Criterion 2.4.4 Link Purpose (In Context) (A). We plan to ensure the direction of all links on the website is clearly indicated. 
  • Several links on the website pages have the visible and programmatic link phrase of "NHS website", but each of these links directs the user to a different NHS website, thus people who use a screen reader and listen to links read out to them out of context may activate the wrong link for their specific requirements. This fails WCAG 2.2 Success Criterion 2.4.4 Link Purpose (In Context) (A). We plan to ensure that all links on a page that direct people to different pages or websites have a clear and unique link phrase. 
  • The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018. While there may be PDFs on the website, we want to reassure you that we no longer intend to use PDFs going forward. Any content we publish from now on will meet accessibility standards. 

If you cannot access a PDF, please contact us at the surgery to let us know.  

Disproportionate burden

Meeting WCAG 2.2 Level AA is not a disproportionate burden.

Statement preparation

This statement was prepared on 16th September 2024.

This website was last tested in October 2023. The test was carried out by TetraLogical.