Notice of change to our appointment system
From 30th September we are moving to a Total Triage Model. The aim is to improve accessibility to our services, by providing the most appropriate care or advice in the timeliest manner.
The demand for appointments has greatly increased and we need to find a way to ensure that we are able to meet demand and maintain both patient safety and satisfaction.
From Monday 30th all patients will be asked to complete an online questionnaire. You will be pleased to hear it is very short with only 3-5 questions! Research has shown that it is much better if you are able to complete this questionnaire yourself however if you don’t have access to the internet our reception team will be happy to complete this questionnaire for you.
All requests will then be triaged by an experienced GP who will decide which member of our healthcare team is best place to help in the most suitable timeframe. Where necessary you may be asked to answer a few more questions to help us understand the problem fully and identify patients that need more urgent care.
If the GP considers that your request is urgent one of the team will call you to make a suitable appointment. If the request is not urgent for today, you may be sent a booking link inviting you to book an appropriate appointment which will either be within the next week or if routine within the next 4 weeks.
-----------------------------------------------------------------------------------------
How do I access the questionnaire?
From 30th September you will be able to access the online triage questionnaire via the NHS app or by using the link below:
West View - Medical request or admin online triage form
